AI note-taking has transformed how financial advisory teams work overnight.
At this point, there is no question that AI tools can take notes more effectively than most humans. However, not all AI note-takers deliver equal results in terms of accuracy – which is key in client servicing.
Let’s go through the basics of AI note-taking without going into the technical depths of model training, batch normalization, or data augmentation.
However, not all AI note-takers perform equally well, especially in challenging scenarios.
At first, you might not even notice the subtle differences between an average and an outstanding AI note-taker. But when does note-taking quality truly matter?
Since the initial transcript is the foundation of AI-generated notes, its quality directly impacts the accuracy of the final output. AI note-takers can be prone to error in more challenging environments, particularly during jargon-heavy financial meetings.
Creating an accurate transcript can be challenging when your client is in a public place or in a setting with loud background noise, or in case of poor quality phone calls or bad internet connection. AI solutions use ASR (Automatic Speech Recognition) testing to simulate noisy environments to ensure transcription accuracy.
Accented speech tests ensure AI consistently performs across different accents, including French, British, Indian, and African American English.
Note-taking becomes more complex with multiple speakers, overlapping conversations, and interruptions, as AI may misattribute quotes or lose context.
AI note-taking is especially challenging in in-person meetings or when multiple clients join from the same device, as the AI must identify speakers from a shared audio source. The process of identifying speech segments and accurately attributing them to the correct speakers is called diarization.
Probably the biggest worry around AI is its tendency to ‘hallucinate’. Sometimes, AI misinterprets data or fills in gaps with assumptions—which is a major risk in financial contexts. Avoiding AI hallucinations is a key benchmark for most providers.
Even with perfect transcription and diarization, poorly formatted notes can be difficult to use. Proper nouns, financial terms and alphanumerics (e.g., iPhone 15 or stock symbols) require extra attention.
The AI industry uses Intent Recognition to identify speaker intent from the transcribed text, such as commands, questions, or requests, and for proper capitalization of the text, Truecasing is applied.
Accurate note-taking is essential for financial advisors to maintain compliance and build client trust.
The best way to ensure quality is choosing a solution designed specifically for the industry, like Zocks, which is tailored to the industry's unique note formats, workflows, and compliance needs.
Zocks sets the industry standard for best-in-class note-taking from virtual and in-person meetings and phone calls, delivering unmatched accuracy and formatting precision. Our custom AI stack is continuously improved and rigorously tested to ensure:
With Zocks, the only thing you need to configure is how you want your notes to look. However, we believe that we do our job well if you never even have to think about it—because it just works out of the box.
With effortless integration and automation, Zocks auto-syncs meeting notes, client record updates, and tasks to advisor-focused CRMs like Wealthbox, Redtail, and Salesforce—ensuring full visibility, clear accountability, and seamless adaptation to your workflows.
Zocks is the only AI assistant built from the ground up with the data security, privacy, and AI controls required for Financial Services.
Zocks is fully customizable to fit your workflow, including:
We are here for you in every step of implementing and adapting AI.
✅Fast Support: With a 2-minute median response time and 15-minute resolution time, you can count on prompt, efficient help whenever you need it.
✅ Customization Session: Every new user gets a personalized 1-on-1 customization session with our Product Expert during their first 30 days
Zocks doesn’t just take meeting notes, it supports your entire financial advisory workflow - from meeting preparation to compliant CRM updates, task management, follow-ups and personalized client communication.
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